we proudly provide free worldwide shipping on every order placed through our store, with no minimum purchase amount required. this benefit applies to all footwear and accessory products in our shop for customers located across nearly every country globally, and there are no hidden shipping charges added during checkout.

all orders are processed within 1 to 3 business days after your payment is confirmed. business days exclude saturdays, sundays and official public holidays. please understand that processing time is separate from delivery transit time, and does not count toward shipping delivery estimates. once your package is handed over to the shipping carrier, we will send an email with tracking information so you can follow your shipment as it travels to you.

international delivery timelines vary significantly depending on your country, local customs procedures, carrier workload and seasonal shipping volume. typical delivery windows range from 10 to 25 business days, but delays can occasionally occur due to customs inspection, local postal backlogs, weather disruptions or other events outside of our direct control. we cannot guarantee exact delivery dates for international shipments.

you are responsible for understanding and complying with your local country’s customs rules, import duties, taxes and any other fees that may apply to international packages. in some regions, local customs authorities may charge import taxes upon arrival, and these charges are not covered by our free shipping offer. please check your local import regulations before ordering, as we are not liable for customs fees, import taxes or customs clearance delays.

shipping addresses must be complete and accurate, including apartment numbers, postal codes and valid recipient contact information. we cannot take responsibility for lost or delayed packages caused by incorrect or incomplete delivery addresses provided by the customer. if your package is returned to us due to an invalid address, you may be responsible for additional return handling fees before we can reship your goods.

if tracking shows your package marked as delivered, please check with neighbors, building management, your local postal office or safe drop-off spots before contacting support. carriers sometimes mark packages delivered a short time before physical delivery. we will work with you to investigate missing packages, but claims for lost shipments must be submitted within 30 days of the original delivery date listed in tracking.

we reserve the right to select the shipping carrier for each order. carrier selection will be made based on destination country, package size and reliability for international delivery.