we want you to love your new athletic footwear, and we have designed our refund and return policy to be simple and fair for all our customers. if your item arrives damaged, defective, incorrect, or simply does not fit your needs, you may submit a return request following the rules laid out in this policy.

you have 30 calendar days starting from the date your package is marked delivered by the shipping carrier to submit a return request to our customer service team. all return requests must be opened within this window; requests submitted after the 30-day window will not be accepted under normal circumstances. please reach out via our official customer service email to start your return process, and include your order number and clear photos of the product to help us evaluate your request quickly.

items being returned must be sent back unused, unwashed, in original condition, and with all original packaging, tags and labels still attached. footwear that shows heavy wear, dirt, scuffs, stains, damage from use, missing tags or destroyed packaging cannot qualify for a full refund. we inspect every returned item once it arrives back at our warehouse, and we reserve the right to deny refunds for items that fail this inspection.

customers are responsible for paying the return shipping cost to send items back to our warehouse. our free worldwide shipping benefit covers outbound delivery from our warehouse to you, but it does not cover return shipping fees for items you choose to send back. we recommend using a trackable shipping service for returns, so you can track your parcel while it travels back to us.

once we receive and inspect your returned merchandise and confirm it meets our return requirements, we will process your refund. refunds are issued back to the original payment method you used during checkout. please allow 5 to 10 business days for the funds to reflect on your account after we approve the refund; timing depends on your bank or payment provider’s processing speed, which is outside our control.

if you receive a damaged, defective, or wrong item due to our packing error, contact our support team immediately with clear photos of the item and packaging. in these specific cases, we will handle the situation without requiring you to cover extra fees, and we will discuss options such as replacement or full refund based on your preference.

sale items purchased during promotional events are eligible for returns under the same 30-day policy, but partial refunds or store credit only offers may apply in special situations. we do not accept returns on personalized or custom printed products, if such items are available in our store.

we reserve the right to refuse return requests from customers who repeatedly submit excessive return claims, to protect the fairness of this policy for all shoppers. if you have any questions about whether your item qualifies for return before sending it back, contact our customer service team for clarification.