our customer service team is ready to assist you with all questions and concerns related to your orders, products, sizing, shipping timelines and return requests. we understand shopping online for athletic footwear can bring up questions about fit, material features, delivery times and product specifications, and our team works diligently to provide clear, honest answers in a timely manner.

you may reach our support team through the contact form on our website, or via our dedicated customer service email address. we aim to respond to all incoming messages within 24 business hours, excluding weekends and recognized public holidays in the united states. please include your order number and full name in every message you send, as this helps us locate your purchase quickly and resolve your inquiry without unnecessary delays.

our team can help with many common requests, including sizing guidance for running, training and sport-specific sneakers, tracking your international shipment, updating shipping addresses before your package leaves our warehouse, answering questions about product materials and care instructions, and walking you through our return and refund process if your item does not meet your expectations.

please note that once an order has already shipped from our warehouse, we cannot alter delivery addresses. it is your responsibility to double-check all shipping details before submitting your purchase. we also encourage you to review our sizing guide carefully before ordering, as footwear sizing varies slightly between different sport shoe styles.

we treat every customer communication with respect, and we strive to find fair solutions for every issue that may arise. our team will never pressure you or rush your questions. if you have feedback about our products or website experience, we welcome your input, because customer feedback helps us improve our store and our footwear selection for all shoppers.

our customer service hours follow us eastern standard time. messages sent outside business hours will be answered on the next available business day.